FAQ - Frequently Asked Questions
Answers to frequently asked questions about our products, services, and orders – explained quickly, clearly, and helpfully.
Games
Where can I find my manual?
You can find the manual on your game's product page. You can download it in the right-hand menu under "Manual".
Can I have my game personalized/engraved?
Yes, we also customize/engrave games. These are marked in the shop with "Engrave this item." If you would like to customize a different item, please contact us at info@rombol.de
Order
How long will I have to wait for my order?
If you place your order by 1 p.m., we will hand it over to DHL on the same day. Delivery usually takes place within 2–3 working days.
Will I receive an invoice for my order?
An invoice is included with every order and will also be sent to you via e-mail. Should we not include the invoice in the package, e.g. for gifts? In that case, please leave us a note in the comments section during the checkout process.
What do I need to do if I have received incorrect or defective items?
If you have received incorrect or faulty items, please contact info@rombol.de. Please don't forget to include your name and order number. We will resolve the issue as quickly as possible.
Can I also purchase from you as a wholesaler?
Yes, we would be happy to; we offer special terms for resellers. Please contact us for this purpose.
